Privacy Policy

Astrolio is the data controller for the personal data processed through this platform. For any privacy question or to exercise your rights, contact us at privacy@example.com.

Account data: phone number and/or email, and authentication identifiers from Google or Apple if you sign in with them.

Profile and consultation data: display name, birth data you choose to save (date, time, place), bookings, payments, reviews, chat messages and call metadata.

Technical data: device and browser information, IP address, and language/theme preferences.

To provide the service and perform our contract with you: registration, bookings, consultations, payments and support.

For our legitimate interests: security, fraud prevention, dispute resolution and improving the service.

With your consent, where required (for example, certain cookies).

Astrologers you book receive the data needed to deliver the consultation (e.g. the birth data you attach to a booking).

Payment providers process your payments; we do not store full card details.

Infrastructure and service providers (hosting, SMS, video) process data on our behalf under data-processing agreements. We do not sell your personal data.

Sensitive personal data (contact details, birth data, chat content) is encrypted at rest. Conversations are not read by staff outside a dispute you raise, and such access is audit-logged.

We keep personal data for as long as your account is active and as required to meet legal, accounting and dispute-resolution obligations, after which it is deleted or anonymised.

Subject to applicable law (including the GDPR), you have the right to access, rectify, erase, restrict or object to processing, and to data portability. You can also withdraw consent at any time and lodge a complaint with your data protection authority.

To exercise these rights, contact privacy@example.com. You can delete your account from your dashboard at any time.

We use strictly necessary cookies (for example, to remember your language and session). Any non-essential cookies are used only with your consent.

We may update this policy; the "last updated" date above reflects the latest version. Questions: privacy@example.com.