Refund Policy

Booking a consultation charges your payment method and holds the amount in escrow; it is released to the astrologer only once the consultation is completed. This section should be read together with the "Payment and escrow" section of our Terms of Service.

If you cancel a scheduled (chat or video) consultation at least 24 hours before its start time, you receive a full refund.

If you cancel less than 24 hours before the start time, the consultation is treated as a late cancellation and is not refundable, because the astrologer has reserved that time for you and, by that point, generally cannot fill the slot with another client. The same applies if you cancel after the session has already begun.

This applies only to cancellations you make yourself. If the astrologer cancels the consultation, you are refunded in full no matter how close to the start time it happens — an astrologer cancelling is never charged to you.

If your astrologer fails to show up or does not conduct the paid consultation, you are not automatically refunded — you need to tell us. File a complaint from your account (category "No-show"), describing what happened and, where relevant, referencing the specific booking.

Filing a complaint about a booking freezes the escrowed payment so it cannot be released while we look into it. A moderator reviews the complaint — including, where necessary and with appropriate safeguards, the chat log for that booking — and decides whether to refund you, release the payment to the astrologer, or ask for more information. This is a manual review, not an instant or automatic refund, and may take some time depending on our moderation queue.

A Flash question is paid for when you submit it. If no astrologer claims your question before it expires, or an astrologer claims it but does not answer before the expiry time, you are refunded automatically — you do not need to file a complaint for either of these two situations.

If an astrologer does answer your Flash question but you believe the answer does not fulfil what you paid for, that is handled the same way as a scheduled consultation dispute: file a complaint for manual review.

Refunds are returned to the same payment method you used to pay, wherever the payment method makes that possible.

For payments made through WayForPay, the refund is issued directly through WayForPay back to your original payment method.

For payments made by bank transfer, funds moved off-platform when you made the transfer, so there is no automated gateway we can call to reverse it — a refund for a bank-transfer payment is arranged manually by our team, and we may ask you to confirm the bank details to send it to. We aim to process these as soon as reasonably possible, but we do not commit to a fixed number of days, since the process depends on manual bank steps outside our platform.

Other payment gateways shown at checkout may not yet be processing live transactions — see our Privacy Policy for the current list of active payment providers.

Complaints and disputes are reviewed by our moderation team, who may look at session metadata and, where necessary for the specific dispute, chat logs for the booking in question — this access is logged, as described in our Privacy Policy.

If you disagree with the outcome of a complaint, contact us at [CONTACT EMAIL FOR LEGAL/COMPLAINTS].

Billing and refund questions: [CONTACT EMAIL FOR LEGAL/COMPLAINTS].